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How do I return an order?

We want you to love your new Bumbleride product, but if for some reason you need to return it there are a few guidelines we ask you to keep in mind:

  1. We offer free stroller returns (no free returns on accessories or parts) ordered from Bumbleride.com for a period of 30 days from the time of purchase as long as the product is in new condition with all packaging materials included excluding customers in Hawaii and Alaska. The stroller can be opened and used inside a home but cannot be used outside. The customer is responsible for shipping charges when returning accessories or parts. 
  2. Items may be opened, however, returns must be new, unused and in their original packaging including all accessories and operating manuals. Missing packaging, accessories or operating manuals will void a return.

Only customers who have purchased from Bumbleride.com are eligible for a return under these guidelines. All other customers must contact the vendor from which they purchased the product. We are unable to process any returns, exchanges, credits or refunds for any product purchased outside of Bumbleride.com.

If you are interested in returning your stroller you should contact us at info@bumbleride.com to request a UPS return label. You will also receive a return form to be filled out and included in your box.

If you are returning an accessory you may use whichever shipping method you choose to return to:

Once we receive your return we will review the package and offer a refund of the amount paid for the stroller, accessory, or replacement part. The credit will process to your original form of payment in 7-10 days.

 

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